FAQ

💎 Frequently Asked Questions 💎

Welcome to Pure Energy Crystals — we’re so glad you’re here! Whether you're just beginning your crystal journey or you're a seasoned collector, we're here to support you every step of the way. Below you'll find answers to some of the most common questions from our wonderful community. And if you need anything else, we’re just a message away!

🇺🇸 What types of crystals and gemstones do you sell?

We offer a lovingly curated selection of high-quality, ethically sourced crystals and gemstones. From well-known favorites like amethyst, rose quartz, citrine, and clear quartz to rare, one-of-a-kind treasures, there's something here for every heart and intention.

🇺🇸 What are the benefits of using crystals and gemstones?

Crystals have been cherished for centuries for their unique energetic and healing properties. Many people use them to support emotional balance, clarity of mind, physical well-being, and spiritual growth. Whether you’re seeking stress relief, heart healing, or an energetic reset, there’s a crystal to guide you.

🇺🇸 How do I choose the right crystal for me?

Choosing a crystal is a deeply personal and intuitive process. Start by reflecting on your current needs or intentions—then explore which stones resonate with those themes. Often, you’ll feel naturally drawn to the crystal that’s right for you. And remember, you can always reach out to us if you’d like some extra guidance!

🇺🇸 How do I cleanse and charge my crystals?

Cleansing and charging help refresh your crystal’s energy, making it ready to support you. Here are a few popular methods:

  • 💧 Water (for water-safe stones): Rinse gently or soak briefly
  • 🌞 Sunlight: Leave in direct sunlight for a few hours
  • 🌕 Moonlight: Especially powerful under a full moon
  • 🔥 Smudging: Use sage, palo santo, or incense
  • ✨ Selenite: Place your crystal on a selenite plate or wand

🌿 Spiritual Tip: Set an intention while cleansing. Here’s a simple affirmation you can use:

“I cleanse this crystal of all energies it may have absorbed. May it be cleared, renewed, and recharged with light and love. May it serve my highest good and align with my intention. Thank you.”

Always check your crystal’s care requirements, as some may be sensitive to sunlight or water.

🇺🇸 How can I use crystals for healing or meditation?

There’s no “one right way” to use crystals—just find what feels meaningful to you. Here are some ideas:

  • 💍 Wear them as jewelry or keep one in your pocket
  • 🧘♀️ Meditate with a crystal in your hand or nearby
  • 🏠 Place them in your home, car, or workspace
  • 🌟 Create a crystal grid to amplify energy
  • 🌀 Use specific stones for chakra balancing

🇺🇸 Are your crystals natural?

Yes, the vast majority of our crystals are 100% natural and ethically sourced. If a piece has been enhanced or lab-created, we’ll always mention it clearly in the product description so you know exactly what you’re getting.

🇺🇸 What if the product I want is out of stock?

If something you love is currently unavailable, feel free to reach out! We may be able to give you a restock estimate or recommend a similar item that aligns with your intention.

🇺🇸 Do you offer discounts for large or bulk orders?

Yes, we do! For orders over $5,000 USD, we’re happy to provide special pricing. Just email us at orders@pureenergycrystals.com and we’ll take care of you.

🇺🇸 How long does shipping take?

We aim to process most domestic orders within 1–3 business days. Once your order is on its way, you’ll receive a tracking number so you can follow its journey to you.

🇺🇸 Do you ship internationally?

Yes! We’re delighted to serve crystal lovers around the world. For international orders, please contact us at sales@pureenergycrystals.com and we’ll walk you through your shipping options. (Please note that duties or import fees may apply depending on your country.)

🇺🇸 What is your return policy?

Your happiness matters to us. If you're not completely satisfied with your order, let us know within 7 days of receiving it. Items must be returned in their original condition. You can read our full return policy here.

🇺🇸 Can I request a custom crystal kit or gift set?

Absolutely! Whether you’re creating a healing bundle for yourself or a heartfelt gift for someone special, we’d love to craft a custom set just for you. Share your preferences and we’ll do the magic.

🇺🇸 How can I learn more about crystal properties?

We love sharing crystal wisdom! Follow us on social media or subscribe to our newsletter for tips, guides, and inspiration on working with crystals.